Online Purchase Return shipped to you:
If you received your order by UPS, DHL, or USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.
Customer Care 205-417-7776 Tuesday through Friday, 8 a.m. to 6 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT)
Items delivered by Home Delivery that were received damaged or have a manufacturers defect:
You have 72 hours after a No-Hassle Delivery + Assembly or Free Doorstep Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
YOUR HOME DELIVERY - Delivery service typically includes assembly, set-up, and removal of packaging materials. For Outdoor products, service excludes assembly and set-up of heaters, fire pits, fire bowls, umbrellas, and swings, but the packaging materials can be removed upon request. Our service allows for one delivery address per order. If there are restrictions at your delivery address (e.g. gated community, elevator, military base), you are responsible for advising us at point of purchase. For a new residence, your delivery date must be at least one (1) day after your possession of the property. Please schedule accordingly. Because the Estimated Delivery Date(s) noted on your receipt is assigned based on product and manufacturing information available to us at the time of your purchase, it is subject to change based on availability from the manufacturer. Please note that your order may require multiple deliveries. We are unable to accommodate requests for delivery during a specific time of day. Two (2) days prior to your scheduled delivery, you will receive an automated phone call, text message, and/or email notifying you of your estimated delivery time (a three-hour time window). You will be asked to confirm your delivery window. Requests to change your delivery date must be made at least two (2) days prior to your scheduled delivery. Otherwise, a $79 rescheduling fee will apply and is handled through our Care Desk. On the day of your delivery, you will receive a call approximately 30-45 minutes prior to arrival at the delivery address. Prior to our arrival, existing furniture must be moved/removed and pathways must be clear to ensure unobstructed access for our team. Delivery service is not responsible for moving existing furniture at the delivery address. A responsible adult (18 years or older) must be present to accept and sign for your delivery. Merchandise will not be left at the delivery address if unattended or if a signature cannot be obtained. If a responsible adult is not present to accept delivery during the scheduled date and time window, a $79 rescheduling fee will apply. Upon arrival, delivery personnel will: 1) Review the order with you 2) Walk the path of delivery in the location 3) Take necessary steps to protect personal property at the delivery address 4) Assemble and set-up merchandise in the room of choice. 5) Delivery personnel are also required to capture photographs as confirmation of completion 6) Perform inspection to ensure proper function and showroom quality 7) Collect electronic signature on the delivery receipt at the time of delivery acknowledging that the merchandise has been received, inspected, and meets expectations.
YOUR PICK-UP MERCHANDISE - Pickups are made at 4835 Promenade Parkway in Bessemer, Alabama or at the Distribution Center (DC) in Bessemer. You will be notified when your goods arrive. We request that you pick up within 72 hours. Items left longer than 7 days will be charged a storage fee. (See Storage Charges below.) We are pleased to assist you in loading your merchandise, but you are responsible for ensuring that your goods are properly loaded and secured to your vehicle. Please bring any bungee cords, ties-down or pads you wish to use for protection as we do not provide shipping supplies. Goods will be in a box unassembled at pick up but can be assembled for a fee (see Assembly Charge below). If there is a challenge with your merchandise after you have picked it up at the DC, you will be responsible for bringing it back for service. Title to merchandise purchased by you passes from us to you at the DC. Risk of loss associated with the purchased merchandise shifts from OFR to you at our Distribution Center, at the moment it is loaded into your vehicle.
- Assembly Charge: For goods to be assembled at pick up, the fee is twenty-five ($25) dollars per group. A 24 hour advance notice is required.
- Storage Charges: Orders left undelivered or not picked up in our distribution center after 5 calendar days will be charged ($10) dollars per piece per day.
YOUR WARRANTY - New Ashley Furniture purchased on this site has a limited manufacturer’s warranty which is null and void if furniture is moved from the original address on account. Re- fer to the warranty included with your merchandise or visit https://www.ashleyfurniture.com/warranty-information/ .
Manufacturers warranty is void on As Is, Daily Deals, Discontinued and Clearance merchandise
SALES TAX - Items delivered or picked up from the Distribution Center are taxed at 4% (state), 2% (county), and 4% (Bessemer) for a total of 10%.